wbajee Privacy Policy
Your personal information on the wbajee platform is collected, stored, and used with the highest level of security — this policy explains that process with complete transparency.
wbajee is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how wbajee collects your personal information, what it is used for, who it is shared with, and how it is kept secure.
By using the wbajee.cam website or registering an account, you agree to the terms of this privacy policy. Please read this document carefully. If you have any questions, contact our 24/7 live chat support.
What Information We Collect
Various types of information are collected to provide services on the wbajee platform. This information comes from two main sources: information you provide directly, and information collected automatically.
Personally Identifiable Information
During account registration and identity verification, we may collect the following information:
- Full name (as per national ID card or passport)
- Date of birth (for age verification — for those aged 21 or over only)
- Email address
- Mobile number
- Payment-related information (bKash, Nagad, Rocket, Upay number)
- Identity verification documents (where applicable)
Automatically Collected Technical Information
When you visit the wbajee website or use the platform, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Date, time, and duration of visit
- Log of which pages were viewed
- Information obtained from cookies and similar tracking technologies
Purpose of Using Information
Information collected by wbajee is used for specific and legitimate purposes. We process your information only for the following:
- To create, manage, and secure accounts
- To process deposits, withdrawals, and payment transactions
- To meet legal obligations for age and identity verification
- To run fraud prevention and responsible gaming programs
- To provide customer service and support
- To inform you about bonuses, promotions, and special offers (based on consent)
- To prevent fraud, money laundering, and other illegal activities
- To improve platform performance and resolve technical issues
- To comply with applicable laws and regulations
We never sell your personal information or transfer it to unauthorized third parties. The foundation of wbajee's privacy policy is complete transparency with users.
Information Sharing and Third Parties
wbajee may share your information in limited amounts with third parties in specific circumstances. This occurs only in the following situations:
Service Provider Partners
We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services. These partners are contractually bound to follow wbajee's privacy standards and may only use your information for the services assigned to them.
Legal Obligations
Information may be provided to relevant authorities as required by court order, government directive, or as part of a legal process.
Fraud Prevention
Information may be shared with security agencies to detect and prevent fraud, money laundering, or other illegal activities.
Cookie and Tracking Technology
The wbajee website uses cookies and similar technologies that help improve the user experience and ensure the platform functions correctly.
Types of Cookies
- Essential cookies: Required to maintain login sessions and security. Without these, the platform does not work properly.
- Functional cookies: Used to remember your preferences (language, display settings).
- Analytical cookies: Used to analyze site traffic and usage patterns, which helps with platform improvement.
You can control or refuse cookies by changing your browser settings. However, refusing certain cookies may limit your ability to use some features of the platform.
Data Retention Period
wbajee retains your personal information only for as long as necessary. The retention period depends on the following:
- All account information is retained for as long as your account remains active.
- Even after an account is closed, certain information (particularly financial transaction records) is retained for the required period in accordance with legal obligations.
- Information related to fraud prevention and security may be retained for a defined period.
- Information required for legal claims or dispute resolution is retained until the relevant process is complete.
Once the retention period ends, your information is securely deleted or irreversibly anonymized.
Data Security Measures
wbajee has implemented industry-standard technical and organizational measures to protect your personal information. The key elements of our security framework are:
- SSL encryption: All data exchanged between the website and the user is encrypted using SSL technology.
- Secure servers: All user data is stored on secure, access-controlled servers.
- Access controls: Only authorized personnel can access specific data, and all access is logged.
- Regular security audits: Regular security audits are conducted to identify system vulnerabilities.
- Two-factor authentication: An additional verification layer to enhance account security.
However, complete security cannot be guaranteed for data transmitted over the internet. We take every precaution, but users are also responsible for keeping their account password and login details confidential.
User Rights
As a wbajee user, you have the following rights regarding your own personal information:
Right to Access
You can request to know what information we hold about you. wbajee is committed to responding to this request within a reasonable time.
Right to Rectification
If your stored information contains errors or is incomplete, you can request a correction. Information can be updated through account settings or via support.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, information related to legal obligations or ongoing transactions may not be possible to delete.
Opt Out of Marketing Communications
You can request to opt out of promotional emails or notifications at any time. However, important account-related notifications will always be sent.
To exercise these rights, contact us via 24/7 live chat or email us at [email protected].
Protection of Minors
wbajee strictly provides services only to those aged 21 or over. We do not intentionally collect any personal information from minors.
Age verification is a mandatory step during account registration. If we find that a minor has created an account, we will immediately close that account and delete the associated information.
If you believe a minor is using wbajee, please notify us immediately at [email protected].
Policy Changes
wbajee may update or change this privacy policy from time to time. Such changes may occur due to business needs, technical changes, or legal obligations.
For any significant changes, we will:
- Display a clear notice on the website.
- Notify you at your registered email address.
- Update the "Last updated" date at the top of the policy.
Continued use of the platform after changes are made will be considered as your acceptance of the updated policy. We recommend checking this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, the wbajee support team is always ready to help.
Ways to contact us:
- 24/7 Live Chat: Use our live chat service directly for immediate assistance — support is available in Bengali.
- Email: [email protected] — We will do our best to respond as quickly as possible.
Any privacy-related concerns you have are important to us. wbajee takes every complaint seriously and is committed to resolving them promptly.